Tele caller executive

Job description:

Telecaller

Calida Rehab

Position Title:

Telecaller / Admission Coordinator

Department:

Admissions & Business Development

Reporting To:

Administrator / Admissions Manager

Job Location:

Calida Rehab-Pune

Pay - Pay: ₹15,000.00 - ₹22,000.00 per month

Job Summary

The Telecaller is responsible for handling incoming inquiries, , providing information about Calida Rehab's services, conducting follow-ups, coordinating admissions, and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.

Key Responsibilities

1. Inquiry Handling & Lead Generation

Attend all incoming calls, WhatsApp messages, emails, and website inquiries promptly.

Provide accurate information regarding rehabilitation services, facilities, treatment programs, and admission procedures.

Understand patient requirements and collect necessary details.

Generate and maintain inquiry records in the Lead Management System/CRM.

2. Lead Management & Follow-Up

Classify leads as Hot, Warm, or Cold.

Conduct regular follow-ups with prospective patients and families.

Schedule assessment calls, center visits, and admission discussions.

Maintain daily follow-up records and update lead status.

Coordinate with management regarding high-priority leads.

3. Admission Coordination

Guide families through the admission process.

Explain admission requirements and documentation.

Coordinate with the clinical team for assessments.

Assist in admission planning and scheduling.

Ensure smooth communication between families and the admissions team.

4. Customer Relationship Management

Build rapport and trust with patients and families.

Handle inquiries professionally and empathetically.

Address concerns and provide appropriate guidance.

Maintain confidentiality of patient information.

5. Marketing Support

Follow up on digital marketing leads.

Maintain referral source records.

Coordinate with hospitals, psychiatrists, psychologists, and referral partners when required.

Assist in promotional and awareness activities.

6. Reporting & Documentation

Maintain daily call logs.

Update CRM/Lead Management Software regularly.

Prepare daily, weekly, and monthly reports.

Track lead conversions and admission statistics.

Maintain records of all communications.

Daily Responsibilities

Attend incoming calls and inquiries.

Make follow-up calls to existing leads.

Update CRM/Lead Management Software.

Coordinate admissions and center visits.

Submit daily activity reports.

Share lead status updates with management.

Required Skills

Communication Skills

Excellent verbal communication in English, Hindi, and Marathi.

Professional telephone etiquette.

Active listening skills.

Ability to handle emotionally distressed callers with empathy.

Technical Skills

MS Excel

MS Word

Email Communication

Google Sheets

Personal Skills

Positive attitude

Persuasive communication

Patience and empathy

Time management

Teamwork

Problem-solving ability

Educational Qualification

Graduate in any discipline (preferred).

Experience

Preferred

1–3 years of experience in:

Telecalling

Customer Service

Healthcare Admissions

Hospital/Rehabilitation Center Coordination

Sales or Lead Management

Freshers

Freshers with excellent communication skills may also apply.

Working Conditions

work from Office .

May require occasional weekend duty as per admission requirements.

Frequent interaction with patients, families, hospitals, and referral sources.

Code of Conduct

The Telecaller shall:

Maintain confidentiality of patient information.

Follow organizational policies and procedures.

Communicate professionally at all times.

Represent Calida Rehab positively and ethically.

Avoid providing false commitments or misleading information.

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person