Tele Caller (Agency Rolls)

Job Title: Telecaller

Location: Tanishq Store

Department: Retail Sales & Customer Engagement

Reports To: Store Manager

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to support customer engagement activities for our Tanishq store. The role involves contacting existing and prospective customers, promoting store offers, inviting customers for events, following up on inquiries, and building long-term customer relationships that contribute to store sales and customer satisfaction.

Key Responsibilities

• Make outbound calls to existing and prospective customers.
• Inform customers about new jewellery collections, promotions, festive offers, and store events.
• Follow up on customer inquiries, appointments, and product requests.
• Invite customers for exhibitions, launches, loyalty programs, and special campaigns.
• Maintain and update customer databases and call records.
• Generate customer visits through effective telecalling and relationship-building.
• Handle customer queries professionally and provide accurate information.
• Coordinate with store sales teams for customer appointments and follow-ups.
• Achieve daily, weekly, and monthly calling targets.
• Collect customer feedback and share insights with the store management team.
• Ensure a positive customer experience while representing the Tanishq brand.

Required Qualifications

• Minimum 12th Pass;
• 1-3 years of experience in telecalling, customer service, retail, or sales.
• Experience in jewellery, luxury retail, or customer engagement is an added advantage.
• Proficiency in local language and basic English communication.

Skills Required

• Excellent verbal communication and interpersonal skills.
• Strong customer relationship management skills.
• Persuasive and confident personality.
• Good listening and problem-solving abilities.
• Basic computer knowledge (MS Excel, CRM systems, email).
• Ability to maintain customer confidentiality.
• Target-oriented and self-motivated.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Customer appointments generated.
• Customer footfall generated through calling activities.
• Conversion of appointments into sales.
• Customer satisfaction and feedback scores.
• Accuracy of customer database management.

Working Hours

• As per retail store operating hours.
• Weekly off as per company policy.
• Availability during festivals, special events, and promotional campaigns may be required.

Compensation & Benefits

• Competitive salary.
• Performance-based incentives.
• Employee discounts and benefits as per company policy.
• Training and career growth opportunities within the retail network.

Preferred Candidate Profile:
A friendly, energetic, and customer-centric individual who enjoys interacting with customers, building relationships, and contributing to sales growth through effective communication and follow-up activities.