TechOps

Job Title:

Team Lead IT Operations

Location:

Chennai – 100% work from office

Job Type:

Full-time

Role Overview:

We are looking for a Team Lead - IT Operations to oversee our Technical Operations team, ensuring the monitoring of jobs and servers and secure file transfers. This role requires a strong technical foundation, hands-on troubleshooting skills, and team leadership experience. The ideal candidate will drive operational excellence, process automation, and team development, ensuring high availability and reliability of mission-critical systems.

Key Responsibilities:

• Team Leadership: Manage, mentor, and guide the TechOps team.
• Job & Server Monitoring: Oversee job schedules, detect failures, and ensure uptime.
• File Transfers: Manage and secure SFTP, MFT, and automated file transfers.
• Incident Management: Troubleshoot issues, perform root cause analysis (RCA), and improve processes.
• Collaboration: Collaborate with cross-functional teams for seamless operations.

Required Skills & Qualifications:

• 5+ years in Technical Operations or IT Infrastructure.
• 1+ years of people management experience.
• Strong experience with monitoring tools.
• Hands-on knowledge of file transfer protocols (SFTP, FTPS, MFT solutions).
• Basic understanding of cloud platforms and networking fundamentals.
• Excellent troubleshooting, problem-solving, and communication skills.
• Define and refine incident response and escalation procedures.

Preferred Skills:

• Experience with ITIL processes and incident management.
• Familiarity with security best practices for operations and data transfers.
• Ability to communicate complex technical issues to stakeholders.
• Experience working in a 24/7 operations environment.