Techops-SAP-OpenText-Senior

Job Title: Techops-SAP-OpenText-Senior

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title: TechOps_ SAP OpenText Consultant

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

The TechOps SAP OpenText Senior is responsible for supporting, administering, enhancing, and optimizing SAP OpenText solutions across the enterprise. The role focuses on document management, content services, archiving, workflow automation, production support, and integration with SAP business applications such as SAP ECC, S/4HANA, CRM, SRM, and SuccessFactors.

Key Responsibilities:

Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.

Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

• OpenText Solution Administration
• Administer OpenText Content Server, Archive Centre, and Extended ECM (xECM). Manage repositories, workspaces, metadata, permissions, and retention policies. Configure document lifecycle management and records management capabilities. Manage user access and security controls.
• SAP Integration & Document Management
• Integrate OpenText solutions with SAP ECC, SAP S/4HANA, SAP CRM, SAP SRM, and SuccessFactors.
• Configure Business Workspaces, DMS integrations, storage categories, and attachments. Ensure seamless document retrieval and content accessibility within SAP transactions.
• Support SAP archiving and document repository strategies.
• Enhancements & Development
• Develop and maintain workflows, Live Reports, Web Reports, and automation solutions. Implement custom integrations using REST APIs, Web Services, and OpenText APIs.
• Support migration and upgrade initiatives.
• Optimize performance and improve operational efficiency.
• Migration & Upgrade Activities
• Lead content migration from legacy repositories to OpenText platforms. Support OpenText version upgrades and platform modernization.
• Ensure data integrity and compliance during migration activities.
• Governance & Compliance
• Ensure document retention, audit, and compliance requirements are met. Support regulatory and internal governance controls.
• Maintain technical documentation, SOPs, and knowledge articles.

Experience & Qualifications

• Bachelor’s or master’s degree in computer science, IT, Engineering, or related discipline 8-10+ years in SAP OpenText implementations and support
• OpenText Expertise - xECM, Content Server, Archive centre SAP Expertise - ECC, S/4HANA, DMS, VIM
• Preferred - OpenText and SAP certifications