TechOPs Engineer

* Excellent communication skills are essential, as the role involves regular interaction with international clients.

Elevate is recruiting an TechOps Engineer for our IT team. As an TechOps Engineer, you will be responsible for the daily and long-term strategic management of software and technology-related hardware within the organization.

Specifically, the TechOps Engineer will:

• Respond to incoming alerts and service desk tickets, ensuring timely visibility and communication across IT teams.
• Perform initial troubleshooting for hardware, software, and network issues, escalating complex problems when necessary.
• Gather and analyse data related to IT asset life cycles, including hardware and software inventory.
• Assist IT leadership in implementing IT Asset Management (ITAM) strategies and compliance policies.
• Prepare reports on risk remediation and optimization activities for digital technology assets.
• Coordinate with other IT groups for application deployments and ensure compliance with security standards.
• Maintain accurate documentation of incidents, resolutions, and asset changes.

Skills for success:

• Ability to diagnose hardware, software, and network issues, manage service desk tickets, and escalate complex incidents effectively.
• Knowledge of IT asset life cycles, hardware and software inventory, ITAM practices, and security compliance policies.
• Ability to analyse asset data, identify risks, track remediation activities, and prepare reports to support IT optimization.
• Strong collaboration and coordination skills to support IT teams, manage application deployments, and maintain accurate incident and asset records.

Experience:

• 3-5 years experience in IT support or service desk.

Qualifications:

• Bachelors Degree in CS/IT or related field.