TechOps Engineer III

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

We are seeking an experienced TechOps III professional to join our Technology Operations team. In this role, you will be responsible for ensuring the availability, reliability, performance, and security of production systems. You will lead complex operational initiatives, automate infrastructure and operational processes, troubleshoot critical production issues, and collaborate with engineering teams to improve platform stability and scalability.

The ideal candidate has strong expertise in cloud platforms, infrastructure automation, monitoring, incident management, and DevOps practices, with the ability to mentor junior team members and drive operational excellence.

Key Responsibilities

• Manage and support mission-critical production environments with high availability and reliability.
• Monitor application, infrastructure, and platform health using enterprise monitoring tools.
• Lead troubleshooting and resolution of complex production incidents and perform root cause analysis (RCA).
• Develop automation scripts and workflows to reduce manual operational tasks.
• Implement infrastructure-as-code (IaC) and configuration management best practices.
• Collaborate with Development, QA, Security, and Product teams to improve deployment processes and operational readiness.
• Participate in on-call rotations and lead incident response during critical outages.
• Drive continuous improvements in system performance, scalability, and operational efficiency.
• Maintain disaster recovery, backup, and business continuity processes.
• Ensure systems comply with security, governance, and compliance standards.
• Create and maintain technical documentation, runbooks, and standard operating procedures.
• Mentor junior TechOps engineers and provide technical leadership during complex initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in Technology Operations, Infrastructure Engineering, or DevOps.
• Strong experience administering Linux and/or Windows servers.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with container technologies including Docker and Kubernetes.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, Splunk, or ELK.
• Solid understanding of networking concepts, DNS, load balancing, VPNs, and firewalls.
• Experience with version control systems such as Git.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience working in Agile and DevOps environments.
• Knowledge of SRE principles and operational excellence practices.
• Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Cloud certifications (AWS, Azure, or Google Cloud).
• Kubernetes or container platform certifications.
• ITIL Foundation or equivalent operational certification.
• Experience supporting SaaS or large-scale distributed systems.

Core Competencies

• Production Operations
• Incident Management
• Root Cause Analysis

Monitoring & Observability

• DevOps & CI/CD
• ITIL Best Practices
• Cross-functional Collaboration
• Technical Leadership
• Process Improvement
• Mentoring & Knowledge Sharing

Success Metrics

• High production system uptime and availability.
• Reduced mean time to detect (MTTD) and mean time to resolve (MTTR).
• Increased operational automation and reduced manual effort.
• Successful delivery of infrastructure improvements.
• Timely resolution of production incidents.
• Improved platform performance and reliability.
• Positive stakeholder and customer satisfaction.
• High-quality documentation and operational readiness.

Work Environment

• Hybrid or remote work model, based on business needs.
• Participation in an on-call rotation for production support.
• Occasional after-hours support for planned maintenance or critical incidents.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.