KOCHI · FULLTIME
TechOps-DE-AMS-Platform Eng-Manager
Ernst Young
Kochi · onsite · Posted 4d ago
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Undisclosed12–17 yrsfulltimeKochi
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Section · 01
About this role
Job Summary
As a Manager in EY GDS Tech Ops practice, you will manage the development and delivery of tools and platform solutions, blending technical expertise with delivery. The solutions will be focused on improving application performance, engineers productivity and automation. You will oversee the identification, development and operationalization of tools, and automation solutions, and ensuring alignment with EYs quality standards and client expectations. This role requires a manager with experience in implementing platforms and tools in digital engineering engagements, with a balance of hands-on technical capability and management skills.
Your Key Responsibilities - Drive the identification of opportunities, development and management of tools and platform capabilities to serve operations engineers, reducing toil and increasing productivity.
- Create self-service platforms that enable operations engineer autonomy and golden paths.
- Design, implement, and optimize dashboards, logs, and alerting systems using tools like Splunk, AppDynamics, Datadog etc.,
- Manage observability for cloud-native workloads (AWS/Azure) and hybrid environments.
- Drive automation using cloud, monitoring, and SDLC tools to integrate observability into CI/CD pipelines and ITSM tools (e.g., ServiceNow).
- Bring together Cloud, AI/ML platforms, automation technologies, DevSecOps, ITSM, and observability into a coherent, supportable managed services ecosystem. Architect and integrate endtoend tool chains spanning across different tools across layers such as:
- Cloud & DevSecOps: Azure (preferred), AWS, GCP; Kubernetes; Terraform; GitHub/Azure DevOps; GitOps
- Data & AI: Azure OpenAI, Databricks, Snowflake, vector databases, MLOps pipelines, prompt/version management
- Automation: UiPath, Power Automate, Azure Automation, eventdriven workflows
- ITSM & AIOps: ServiceNow, Jira Service Management, Dynatrace, Azure Monitor, Prometheus/Grafana
- Security: Entra ID, Key Vault, Sentinel/Splunk, DLP and data governance tools
- Monitor production performance (SLAs/KPIs) and drive incident resolution, including on-call management.
- Maintains scalable, secure, and resilient engineering / cloud application architecture while managing day-to-day operations.
- Define SLAs, SLOs, OLAs, service catalogs, and automation backlogs.
- Guide service onboarding, knowledge transfer (KCS), runbook creation, and CMDB population.
- Drive increased automation coverage and reduced MTTR through selfhealing and AIOps patterns.
- Mentor and develop junior engineers on site reliability engineering (SRE) principles.
- Collaborate with cross-functional teams data engineers, Engineering teams, developers, AI / Automation team, architects, and business stakeholders to identify, and drive transformation.
- Ensure compliance with EYs risk management and security standards.
- Strong experience in public cloud services (AWS, Azure, GCP), DevOps, and automation tools
- Strong skills in programming/scripting (Python, Bash, or PowerShell) for custom automation.
- Deep understanding of SLIs, SLOs, distributed tracing, and log management.
- Experience building and implementing tools, automation and AI solutions in digital engineering.
- Strong track record in managing delivery quality, project execution, and cross-functional collaboration.
- Strong understanding and management of ITSM, ITIL methodologies, product engineering, and agile methodologies.
- Excellent communication, leadership, and stakeholder management skills.
- Bachelors or Masters degree in computer science, Engineering, or related field.
- 10-12+ years of experience in engineering delivery, or managed services, with at least 2-5 years in developing, implementing and managing engineering platforms, and tools.
- Expert knowledge of monitoring and observability tools (E.g., Datadog / Splunk / Dynatrace / App dynamics / New Relic etc.,)
- Enthusiastic learners with a passion for cloud services (AWS, Azure, GCP), DevOps, and automation tools and Strong skills in programming/scripting (Python, Bash, or PowerShell).
- Problem solvers with a proactive approach to troubleshooting and optimization.
- Team players who can collaborate effectively in a remote or hybrid work environment.
- Detail-oriented professionals with strong documentation skills.
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Section · 02
Skills
AutomationBashAzure DevopsAgileAIOpsAutomation Toolsappdynamicsamazon web servicesapplication architectureAzure OpenAIAnalyticsAzure AutomationArchitectureAccountingAi SolutionsMicrosoft AzureArtificial IntelligenceAutomation Solutions
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
About
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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Management Consulting
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