TechOps - BASIS - MANAGER

Job Summary

We are looking for an SAP Basis Manager to join the EY GDS - SAP TechOps Team. As part of our EY GDS - SAP TechOps team, you will be responsible for ensuring the stability, performance, and availability of the SAP systems across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize system performance to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

Your Key Responsibilities

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Provide senior level support for SAP Basis Activities including system administration, performance tuning, and troubleshooting across SAP landscapes.
• Perform System Monitoring, Capacity Planning and Tuning to optimize system performance and ensure high availability and scalability.
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP infrastructure/Basis solutions.
• Develop and maintain technical documentation including system configuration, installation procedures and guidelines.
• Mentor and train junior SAP Basis Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client

Skills and attributes for success

• Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• A SAP Basis Manager oversees the technical infrastructure, administration, and optimization of SAP systems, ensuring high availability, performance, and security.
• Experience in leading Basis teams, managing upgrades (HANA/patches), monitoring system health, and enforcing ITIL-based change management.
• Require 7+ years of technical experience.
• Minimum of 5 years working experience in SAP Basis administration with focus on Level 3 support and Global operations
• Extensive experience with SAP system installation, configuration and upgrade procedures, including experience with SAP Basis tools and utilities.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
• Experience working in a global setting with multi-regional teams, understanding cultural nuances and time zone differences.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you'll also have:

• Broad knowledge of SAP ERP IT systems, processes and integration with legacy systems.
• Good understanding on Roles and Authorization - SAP Security.
• Experience with different Cloud platforms (i.e., Azure, AWS, GCP).
• Experience in SAP Rise and/or SAP Cloud Solutions
• Database (Sybase/SAP - ASE, Oracle, and Microsoft SQL, S4HANA)
• Knowledge on SAP Fiori, SAP BusinessObjects, and other SAP technologies and applications
• Familiarity with DevOps practices and tools for SAP such as SAP Cloud ALM and SAP Solution Manager
• SAP Certification in SAP Basis Administration or SAP HANA Administration

What we look for

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.