Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Azure DevOps
Good to have skills : Infrastructure As Code (IaC), Ansible on Microsoft Azure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description Azure DevOps / IaC SME (CL9)
Role Title
Azure DevOps / IaC SME (CL9 Team Lead)
We are seeking an experienced Azure DevOps / IaC SME (CL9) to lead enterprise DevOps transformation and infrastructure automation initiatives. The role demands strong technical depth combined with delivery ownership, stakeholder engagement, and governance alignment.
The candidate will act as a technical lead and escalation SME, responsible for designing, implementing, and standardising CI/CD and Infrastructure-as-Code practices across Azure environments, ensuring scalable, secure, and compliant cloud operations.

Primary Skill (Must-Have)
Azure DevOps (Pipelines, Repos, Boards)
Deep hands-on expertise in Azure DevOps services (Pipelines, Repos, Boards)
Design, implement, and optimise CI/CD pipelines for application and infrastructure deployments
Strong experience in release management, pipeline governance, and automation frameworks
Expertise in repository management, branching strategies, and DevOps lifecycle management
Ability to define enterprise DevOps standards and reusable pipeline templates

Secondary Skills
Infrastructure as Code (Terraform / Ansible / Bicep / ARM Templates)
Hands-on expertise in Terraform, ARM, and Bicep for Azure infrastructure provisioning
Experience in configuration management using Ansible
Development of reusable IaC modules, accelerators, and deployment frameworks
Integration of IaC with CI/CD pipelines for full automation lifecycle
Strong understanding of environment standardisation and infrastructure scalability
DevOps Automation Leadership
Lead design and implementation of enterprise-grade CI/CD pipelines
Drive automation strategy across application and infrastructure delivery
Establish DevOps standards, governance frameworks, and best practices
IaC Platform Engineering
Lead infrastructure provisioning using Terraform, ARM/Bicep, and Ansible
Build reusable IaC frameworks and enforce standard deployment patterns
Ensure secure, compliant, and scalable infrastructure automation
Operations Support (CL9 Expectation)
Act as L3/L4 escalation point for complex DevOps and IaC issues
Troubleshoot pipeline failures, deployment issues, and provisioning gaps
Ensure platform stability, availability, and SLA adherence
Client Stakeholder Engagement
Interface with clients, architects, and application teams
Translate business requirements into DevOps and automation solutions
Drive alignment with enterprise DevOps strategy and delivery commitments
Governance Compliance
Implement DevSecOps practices (security, compliance, quality gates)
Ensure adherence to enterprise standards, audits, and regulatory requirements
Contribute to process improvements, automation opportunities, and technical debt reduction

Technical Skills Tools
Azure DevOps (Pipelines, Boards, Repos)
Terraform, Bicep, ARM Templates
Ansible (Configuration Management)
Git-based version control systems
CI/CD tooling (Azure DevOps, GitHub, GitLab)
Container platforms (Docker, Kubernetes preferred)
Scripting: PowerShell / Python
Monitoring and logging integration (basic to intermediate)

Experience Qualification
1012 years of IT experience (aligned with CL9 expectations)
Minimum 46 years of hands-on experience in Azure DevOps and IaC
Strong exposure to enterprise cloud transformation / managed services delivery
Prior experience in a technical leadership / SME role is mandatory

Certifications (Preferred)
Azure DevOps Engineer Expert (AZ-400)
Azure Administrator / Architect certifications (AZ-104 / AZ-305)
Terraform Associate Certification
ITIL Foundation (preferred for managed services environment)

Key Success Metrics
CI/CD pipeline reliability and deployment success rate
Reduction in manual effort via automation and IaC adoption
Platform stability and incident resolution efficiency
Compliance with governance and security standards
Improvement in release velocity and deployment frequency




Qualification
15 years full time education