Technology Support Engineer

Project Role : Technology Support Engineer


Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills : PostgreSQL


Good to have skills : NA
Minimum
3 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues promptly, ensuring minimal disruption to business activities. This position requires a proactive approach to maintaining system reliability and supporting operational continuity through effective communication and problem-solving.

Roles Responsibilities:
Data Center Cloud Database Engineer Role Description : Design, build and configure applications to meet business process and application requirements.
1 Manage SQL Server databases Configure and maintain database servers and processes 2 Monitor systems health and performance Ensure high levels of performance, availability, sustainability and security 3 Analyze, solve, and correct issues in real time Provide suggestions for solutions 4 Refine and automate regular processes, track issues, and document changes 5 Assist developers with query tuning and schema refinement b Look for optimization opportunities to improve efficiencies Technical Experience : 1 Subject Matter Expert SME on the SQL Server DB Administration 2 SME on the development tools for SQL Server 3 SME on SQL Server Database and T-SQL query language 4 Should have excellent analytical problem solving skills e Should have excellent verbal written communication skills

Professional Technical Skills:

1 Prior experience of leading a diverse team 2 Should be an aggressive learner and be able scale-up knowledge very quickly 3 Highly self-motivated and disciplined 4 6plus years of overall experience
A 15 year full-time education is required.
Prior experience of leading a diverse team
Should be an aggressive learner and be able scale-up knowledge very quickly 3 Highly self-motivated and disciplined 4 6plus years of overall experience


Qualification 15 years full time education