Technology Support Engineer
Accenture · Gurugram · onsite · Posted 33d ago
Not disclosed5–8 yrsfulltimeSourced from
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About this role
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : Apple macOS Management
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
Oversees the OSD and Intune team, ensures SLAs are met, drives process adherence, and escalates major incidents while ensuring ITIL compliance.
Roles & Responsibilities
Manage day-to-day team operations for OSD, Intune, patching, driver/firmware updates, and vulnerability remediation.
Assign tasks, monitor workload, and mentor analysts and senior analysts.
Ensure ITIL processes are followed consistently across Incident, Problem, Change, and Service Request management.
Track key metrics for patch compliance, deployment success rates, and automation effectiveness.
Review and approve Intune/OSD changes, policy deployments, and automation scripts.
Drive continuous improvement initiatives to reduce incidents and enhance automation.
Professional & Technical Skills
Proven experience leading OSD/Intune/Endpoint management teams.
Strong understanding of ITIL framework and SLAs.
Expertise in Windows/macOS deployment, Intune policies, and automation tools.
Excellent communication, mentoring, and stakeholder management skills.
Additional Information
The candidate should have minimum 5 years of experience in Microsoft Intune.
This position is based at our Gurugram office.
A 15 years full time education is required.
ITIL Foundation
Microsoft Intune / Endpoint Manager Associate or Expert
Microsoft 365 Modern Desktop Administrator Expert (MD-100/101/102)
Leadership or management certification (Optional) (PMP, Prince2, or equivalent)
Service Level Management: Ensure SLA adherence and escalation management.
Change and Release Management: Approve and monitor major deployments.
Continuous Improvement: Analyze metrics to reduce incidents and improve deployment efficiency.
5–8 years in endpoint management with 2+ years in a leadership or supervisory role.
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Intune
Good to have skills : Apple macOS Management
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
Oversees the OSD and Intune team, ensures SLAs are met, drives process adherence, and escalates major incidents while ensuring ITIL compliance.
Roles & Responsibilities
Manage day-to-day team operations for OSD, Intune, patching, driver/firmware updates, and vulnerability remediation.
Assign tasks, monitor workload, and mentor analysts and senior analysts.
Ensure ITIL processes are followed consistently across Incident, Problem, Change, and Service Request management.
Track key metrics for patch compliance, deployment success rates, and automation effectiveness.
Review and approve Intune/OSD changes, policy deployments, and automation scripts.
Drive continuous improvement initiatives to reduce incidents and enhance automation.
Professional & Technical Skills
Proven experience leading OSD/Intune/Endpoint management teams.
Strong understanding of ITIL framework and SLAs.
Expertise in Windows/macOS deployment, Intune policies, and automation tools.
Excellent communication, mentoring, and stakeholder management skills.
Additional Information
The candidate should have minimum 5 years of experience in Microsoft Intune.
This position is based at our Gurugram office.
A 15 years full time education is required.
ITIL Foundation
Microsoft Intune / Endpoint Manager Associate or Expert
Microsoft 365 Modern Desktop Administrator Expert (MD-100/101/102)
Leadership or management certification (Optional) (PMP, Prince2, or equivalent)
Service Level Management: Ensure SLA adherence and escalation management.
Change and Release Management: Approve and monitor major deployments.
Continuous Improvement: Analyze metrics to reduce incidents and improve deployment efficiency.
5–8 years in endpoint management with 2+ years in a leadership or supervisory role.
Sourced from foundit
Skills
ITIL FrameworkmacOS deploymentAutomation Toolsservice level managementIntuneChange and Release ManagementMacOS ManagementIntune Policies
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
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Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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