Technology Support Engineer

Project Role : Technology Support Engineer


Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills : Incident Management


Good to have skills : NA
Minimum
7.5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system performance and reliability. The position requires close collaboration with external vendors and internal service management teams to analyze issues and implement effective solutions. Additionally, updating and maintaining knowledge base articles is a key part of the daily routine to enhance troubleshooting efficiency and support continuous improvement across the operational environment.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with vendors and internal stakeholders to ensure timely resolution of incidents.

Oversee the implementation of Requests for Change and ensure compliance with organizational policies.

Mentor junior team members to support their professional growth and enhance team capabilities.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Incident Management.

Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.

Experience in coordinating and managing Requests for Change to minimize operational disruptions.

Ability to collaborate effectively with cross-functional teams and external vendors to resolve incidents.

Skilled in maintaining and updating knowledge base documentation to support troubleshooting and knowledge sharing.

Excellent communication skills to facilitate clear and concise information exchange among stakeholders.

The candidate should have minimum 7.5 years of experience in Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education