Technology Support Engineer

Project Role : Technology Support Engineer


Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills : Genesys Cloud CX


Good to have skills : NA
Minimum
2 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues to support business continuity and operational excellence.


Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in documenting and sharing best practices to enhance team knowledge.

Support junior team members by providing guidance and sharing expertise.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Genesys Cloud CX.

Experience with cloud-based contact center solutions and their operational management.

Ability to troubleshoot complex system incidents and implement effective solutions.

Strong communication skills to collaborate with vendors and internal teams.

Familiarity with change management processes and knowledge base maintenance.

The candidate should have minimum 2 years of experience in Genesys Cloud CX.

This position is based at our BDC7A - SEZ location.

A 15 years full time education is required.


Qualification 15 years full time education