Technology Support Engineer

Project Role : Technology Support Engineer


Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills : Unified Communication and Collaboration Operations


Good to have skills : NA
Minimum
7.5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.


Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with vendors and service management teams to facilitate issue resolution.

Develop and maintain comprehensive knowledge base articles to support troubleshooting efforts.

Oversee the implementation of Requests for Change to ensure minimal disruption to operations.

Mentor junior team members to support their professional growth and enhance team capabilities.


Professional Technical Skills:


Must To Have Skills:

Proficiency in Unified Communication and Collaboration Operations.

Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.

Experience in managing and executing Requests for Change within an operational environment.

Ability to collaborate effectively with vendors and cross-functional teams to resolve technical challenges.

Excellent documentation skills to create and update knowledge base articles for troubleshooting and operational support.

Familiarity with incident and problem management processes to ensure operational stability.

The candidate should have minimum 8 years of experience in Unified Communication and Collaboration Operations.

This position is based at our BDC7A - SEZ location.

A 15 years full time education is required.


Qualification 15 years full time education