Technology Support Engineer

Project Role : Technology Support Engineer


Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills : VMware Workspace ONE


Good to have skills : NA
Minimum
2 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting continuous operational improvements.


Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in documenting technical processes and solutions to support team knowledge sharing.

Support junior team members by providing guidance and sharing expertise to foster professional growth.

Engage in continuous learning to stay updated with evolving technologies and industry best practices.


Professional Technical Skills:


Must To Have Skills:

Proficiency in VMware Workspace ONE.

Experience with virtualization technologies and endpoint management solutions.

Strong troubleshooting skills related to enterprise mobility management platforms.

Ability to collaborate effectively with cross-functional teams and external vendors.

Familiarity with incident management and change management processes.

Good communication skills to document and convey technical information clearly.

The candidate should have minimum 2 years of experience in VMware Workspace ONE.

This position is based at our Pune office.

A 15 years full time education is required.


Qualification 15 years full time education