Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
We are seeking an experienced F5 GTM & LTM Engineer with strong expertise in application delivery, load balancing, DNS traffic management, and security solutions using F5 BIG-IP platforms. The candidate will be responsible for design, implementation, migration, troubleshooting, optimization, and operational support of enterprise F5 infrastructure including LTM, GTM/DNS, SSL offloading, high availability, and traffic engineering across enterprise and cloud environments.


Roles & Responsibilities:

Design, deploy, configure, and support F5 BIG-IP LTM, F5 BIG-IP GTM/DNS, High Availability (HA) environments.

Configure and manage Virtual Servers, Pools and pool members, Health monitors, SNAT/NAT, SSL, TCP profiles and irules.

Implement global traffic management solutions using GTM/DNS.

Configure Wide IPs, DNS listeners, load balancing, custom health monitors, and GTM pools.

Perform URL redirection and traffic steering using iRules and GTM policies.

Manage SSL offloading, SSL bridging, and certificate lifecycle management.

Troubleshoot Application availability issues, SSL handshake failures, DNS resolution problems, Traffic routing issues & High latency and failover issues.

Configure and maintain One-arm and two-arm deployments, Routed and transparent modes & VLANs and trunk interfaces.

Support application onboarding and cloud migration activities.

Implement security hardening and best practices on F5 appliances.

Perform software upgrades, UCS backups/restores, and license management.

Work with network, security, server, and application teams during deployments and incidents.

Automate operational tasks using APIs, Ansible, Terraform, or scripting.

Prepare SOPs, architecture diagrams, RCA documents, and operational documentation.
Professional & Technical Skills:
F5 Technologies

Strong hands-on experience with: F5 BIG-IP LTM F5 BIG-IP GTM/DNS.
LTM Expertise

Virtual servers

Load balancing methods

Persistence profiles

SNAT AutoMap vs SNAT pools

SSL offloading and bridging

TCP/HTTP profiles

Health monitors

iRules and traffic policies

One-arm vs two-arm deployments

Routed mode configurations
GTM Expertise

Wide IPs

GTM pools

DNS listeners

Topology load balancing

DNS persistence

Delegation and DNS integration

Data centre failover

LDNS concepts

DNS Express basics
Certifications (Required/Preferred):

F5 Certified BIG-IP Administrator (F5-CA)

F5 Certified Technology Specialist (CTS-LTM / CTS-DNS)

AWS/Azure/GCP certifications

CCNA/CCNP


Additional Information:

The candidate should have minimum 8-12 years of experience in Big IP F5 GTM/LTM Operations Support and deployment.

This position is based at our Bangaluru/Hyderabad office.

A 15-year full-time education is required.

Flexible working in client time zone.

Qualification 15 years full time education