Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Service Delivery

Good to have skills : NA
Minimum 15 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

Expected to be a SME with deep knowledge and experience.

Should have Influencing and Advisory skills.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Lead efforts to improve operational processes and enhance service delivery quality.

Mentor and guide junior team members to foster professional growth and knowledge sharing.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Service Delivery.

Strong problem-solving abilities with a focus on operational stability and incident management.

Experience in coordinating with vendors and cross-functional teams to resolve complex issues.

Ability to create and implement Requests for Change and maintain comprehensive knowledge base documentation.

Excellent communication skills to effectively collaborate with diverse stakeholders.

Capability to analyze system components and provide strategic recommendations for continuous improvement.

The candidate should have minimum 15 years of experience in Service Delivery.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education