Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Database Management

Good to have skills : NA
Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in monitoring system performance and identifying potential areas for improvement.

Support junior team members by sharing knowledge and providing guidance when needed.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Database Management.

Experience in database performance tuning and optimization.

Knowledge of backup and recovery procedures for database systems.

Familiarity with database security best practices and access controls.

Ability to troubleshoot and resolve database-related incidents efficiently.

Understanding of database replication and high availability concepts.

The candidate should have minimum 2 years of experience in Database Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education