Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.

Support junior team members by sharing knowledge and providing guidance on technical challenges.

Participate in the development and improvement of operational processes to enhance service delivery.

Engage in continuous learning to stay updated with emerging technologies and industry best practices.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Network Infrastructures.

Strong understanding of network protocols, routing, and switching concepts.

Experience with network monitoring and diagnostic tools to identify and resolve issues.

Ability to configure and manage network devices such as routers, switches, and firewalls.

Knowledge of incident management and change management processes within IT operations.

Familiarity with vendor coordination and service management frameworks.

The candidate should have minimum 3 years of experience in Network Infrastructures.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education