Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Program Project Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to manage expectations, issues, and outcomes effectively. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders.
Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate regular meetings to ensure alignment and address any challenges that may arise.

Develop and maintain comprehensive project documentation to track progress and outcomes. Professional Technical Skills:Must To Have Skills:Proficiency in Program Project Management.

Strong organizational and leadership skills to guide teams effectively.

Excellent communication skills to convey project goals and updates to stakeholders.

Ability to analyze project data and metrics to inform decision-making.

Experience in risk management and mitigation strategies.
Additional Information:

The candidate should have minimum 5 years of experience in Program Project Management.

A 15 years full time education is required.The working hours for this role is US business hours i.e. 8am Central Time to 5pm Central Time with no exception.
Qualification15 years full time education