Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead efforts to improve operational processes and implement best practices within the team.

Mentor junior team members to support their professional growth and enhance team capabilities.

Professional Technical Skills:

Must To Have Skills:

Proficiency in Network Infrastructures.

Strong knowledge of network protocols, routing, and switching technologies.

Experience with network monitoring and diagnostic tools to identify and resolve issues.

Ability to design and implement network changes while minimizing impact on business operations.

Familiarity with vendor management and coordinating with external partners for issue resolution.

The candidate should have minimum 8 years of experience in Network Infrastructures.

This position is based at our BDC7A - SEZ location.

A 15 years full time education is required.

Qualification 15 years full time education