Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : PostgreSQL

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:

Preferably have a working experience of 4 Years plus , on production PostgreSQL

Experience of working in a production support environment. Monitoring database performance Optimizing Queries and handle escalations

Analyse and assess the impact and risk of low to medium risk changes on high profile production databases

Implement security features, DR implementation and switch over.

Must have Skills : Install & Configure PostgreSQL

Technical capabilities PostgreSQL 9.x, 10.x, 11.x

Server tuning, Troubleshooting of Database issues

Linux Shell Scripting

Install, Configure and maintain Fail Over mechanism

Backup - Restoration, Point in time database recovery

Good to Have Skills : Experience with other relational databases: Oralce, Aurora, MSSQL.

Experience with Containers, Docker, and Docker Swarm.

Prior experience working in an Agile environment.

Experience with DevOps tools such as Chef, Puppet, Ansible.

Exposure and experience with ETL and data warehousing. ITIL Certified Good communication skills

Professional Attributes Good communication skills Educational Qualification: Accenture Standers

Additional Info Good Communication Skills.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in PostgreSQL.
• Experience in database performance tuning and query optimization.
• Strong understanding of database backup, recovery, and replication strategies.
• Familiarity with scripting languages to automate routine database tasks.
• Ability to analyze and resolve complex database issues efficiently.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in PostgreSQL.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.