Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : NEXThink

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and improvement of operational procedures to enhance service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in NEXThink.
• Strong problem-solving abilities with experience in incident and problem management.
• Ability to create and manage Requests for Change and update technical documentation effectively.
• Experience collaborating with vendors and cross-functional teams to resolve technical issues.
• Familiarity with monitoring tools and techniques to ensure operational stability.
• Excellent communication skills to facilitate clear and concise information exchange.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in NEXThink.
• This position is based at our PDC3B - SEZ location.
• A 15 years full time education is required.