Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Workplace Technology Solutions

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and problem-solving.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation and continuous improvement of support processes to enhance team efficiency.
• Support junior team members by sharing knowledge and providing guidance on technical issues.
• Engage in regular communication with vendors to facilitate prompt resolution of external dependencies.
• Monitor system performance and proactively identify potential issues before they impact business operations.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Workplace Technology Solutions.
• Strong problem-solving abilities with a focus on incident and problem management.
• Experience in creating and managing Requests for Change and updating knowledge base articles.
• Ability to collaborate effectively with vendors and internal teams to resolve technical issues.
• Familiarity with operational stability practices and business system components.
• Excellent communication skills to support clear and concise technical documentation and team interactions.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Workplace Technology Solutions.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.