Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : NEXThink
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
- Lead efforts to document and share best practices and lessons learned within the team.
- Support junior team members by providing guidance and knowledge sharing to foster their professional growth.

Professional Technical Skills:
- Must To Have Skills: Proficiency in NEXThink.
- Strong troubleshooting and problem-solving abilities related to IT operations and system stability.
- Experience in managing and implementing Requests for Change within IT environments.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve complex issues.
- Familiarity with maintaining and updating knowledge base articles to support operational efficiency.
- Good communication skills to facilitate clear and concise information exchange among stakeholders.
- The candidate should have minimum 5 years of experience in NEXThink.
- This position is based at our PDC3B - SEZ location.
- A 15 years full time education is required.

Qualification
15 years full time education