Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the day, ensuring thorough analysis and timely resolution of issues that impact business continuity and performance.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and internal stakeholders to ensure seamless issue resolution.
- Oversee the documentation and continuous improvement of operational processes.
- Support junior team members by providing guidance and knowledge sharing.

Professional Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
- Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in managing Requests for Change and maintaining knowledge base documentation.
- Ability to collaborate effectively with cross-functional teams and external vendors.
- Familiarity with incident and problem management processes within IT service operations.
- Excellent communication skills to facilitate clear and concise information exchange.
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.


Qualification
15 years full time education