Technology Support Engineer

 About The Role  



Project Role :Technology Support Engineer




Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :Microsoft System Center Virtual Machine Manager (SCVMM)



Good to have skills :NA
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education



Summary:As a Technology Support Engineer, your typical day will involve resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will create and implement Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you assist in issue analysis and resolution, contributing to a seamless operational environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of operational procedures to enhance efficiency.

Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical

Skills:

Must To Have

Skills:

Proficiency in Microsoft System Center Virtual Machine Manager (SCVMM).

Strong understanding of virtualization technologies and their applications.

Experience with incident management and problem resolution processes.

Familiarity with service management frameworks such as ITIL.

Ability to collaborate effectively with cross-functional teams.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft System Center Virtual Machine Manager (SCVMM).

This position is based at our Bengaluru office.

A 15 years full time education is required.

 Qualification 15 years full time education