Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Cloud Infrastructure

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles Responsibilities:
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :AWS Cloud SME Good to Have Skills :Azure Cloud Job Requirements :
Key Responsibilities : Overall 8+ years of experience working in IT at least 3 to 5 years as an AWS Cloud SME Requirement: We are seeking a mid-level AWS Cloud Engineer with strong experience in cloud infrastructure operations, support, and automation across enterprise AWS environments. The role will focus on the management, monitoring, troubleshooting, and optimization of AWS services including EC2, S3, ELB (ALB/NLB), Route53, VPC, AWS Backup, EKS, ELK/Kibana, IAM, CloudWatch,Cloud Formation and AWS Organizations, along with hands-on experience in Terraform-based Infrastructure as Code (IaC). The candidate will be responsible for maintaining cloud platform availability, supporting incident and change management activities, implementing infrastructure automation, monitoring system health, and ensuring adherence to security and governance standards. The ideal candidate should possess strong troubleshooting skills, experience working in production support environments, familiarity with cloud networking and container platforms, and the ability to collaborate with architecture, security, and application teams to deliver reliable and scalable cloud services.


Professional Technical Skills:
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Must To Have Skills:
Proficiency in Cloud Infrastructure.
- Strong knowledge of incident and problem management processes within cloud environments.
- Experience in creating and managing Requests for Change to support operational stability.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
- Familiarity with maintaining and updating knowledge base articles to improve troubleshooting efficiency.
- Skilled in monitoring and ensuring the health and performance of cloud-based systems.
- The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.
- This position is based at our M2B - STPI location.
- A 15 years full time education is required.


Qualification
15 years full time education