Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Good to have skills : Vmware Virtualization Administration, Netapp Storage Area Network (SAN) Administration, Microsoft Azure IaaS

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

We are looking for a strong Azure Cloud / Infrastructure Lead (L8/L7) with deep hands-on expertise in cloud infrastructure design, deployment, and operations. The role focuses on building and managing Azure-based IaaS/PaaS environments, supporting enterprise workloads, and ensuring reliability, security, and cost efficiency.

The candidate is expected to act as a technical lead and SME, driving delivery excellence while working closely with architects, operations teams, and stakeholders.

Primary Skill (Must-Have)

Hosting and Cloud Infrastructure & Architecture (IaaS / PaaS)

Hands-on experience in Azure infrastructure deployment and management

Strong knowledge of IaaS/PaaS services and enterprise hosting models

Experience supporting cloud migration, workload onboarding, and stabilisation

Ability to implement scalable, resilient, and production-grade environments

Good understanding of Azure landing zones and standard architecture patterns

Secondary Skills

Compute & Storage

Azure VMs, VMSS, App Services, AKS (basic exposure)

Azure Storage (Blob, Disk, Files) and backup configuration

Experience in performance tuning and resource optimisation

Azure Networking

VNet, Subnets, NSG configuration and troubleshooting

VPN, ExpressRoute (working knowledge)

Load Balancers and basic traffic routing

Security

Azure AD (Entra ID), RBAC, MFA implementation

Defender for Cloud basics and security monitoring

Understanding of security best practices and compliance

Cost Optimisation (FinOps)

Azure cost monitoring and reporting

Resource right-sizing and optimisation

Basic knowledge of reservations and savings plans

Key Responsibilities

Deploy, configure, and manage Azure infrastructure services (IaaS/PaaS)

Support cloud migration, transformation, and steady-state operations

Troubleshoot and resolve infrastructure and platform issues

Implement security, compliance, and governance controls

Monitor and improve performance, availability, and reliability

Execute cost optimisation actions and track cloud spend

Automate routine activities using IaC / scripting

Collaborate with architecture and application teams for solution deployment

Contribute to documentation, audits, and process improvements (relevant to your environment)

Leadership & Functional Skills (L8/L7 Focus)

Strong technical ownership and accountability

Ability to lead small teams / modules / shifts

Good stakeholder communication and coordination skills

Ability to work in a governance-driven, SLA-based environment

Problem-solving mindset with operational focus

Experience & Qualification

10–14 years of experience

Minimum 3–5 Years Of Hands-on Azure Experience

Experience in production support / cloud operations / infra delivery

Bachelor s degree in Engineering / IT or equivalent is preferred

Certifications (Preferred)

Azure Administrator (AZ-104) – Strongly preferred

Azure Solutions Architect (AZ-305) – Good to have

Azure Security / Networking certifications – Added advantage

ITIL Foundation (for operations roles)

Key Success Metrics

SLA adherence and incident resolution efficiency

Infrastructure uptime and service reliability

Successful workload deployments / migrations

Cost optimization improvements

Audit and compliance readiness