Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :MySQL

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting multiple teams through effective communication and coordination.

Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Develop and maintain comprehensive knowledge base articles to support troubleshooting efforts.
- Oversee the implementation of Requests for Change to ensure minimal disruption to business operations.
- Support junior team members by providing guidance and sharing expertise to foster their professional growth.

Professional Technical Skills:
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Must To Have Skills:
Proficiency in MySQL.
- Strong experience in database management and performance tuning.
- Ability to analyze and resolve complex technical issues related to database systems.
- Familiarity with incident and problem management processes in IT service environments.
- Experience in creating and managing Requests for Change and maintaining technical documentation.
- Effective communication skills to collaborate with cross-functional teams and external vendors.
- The candidate should have minimum 5 years of experience in MySQL.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.


Qualification15 years full time education