Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : MySQL Database Administration

Good to have skills : PostgreSQL Administration

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
• Support junior team members by sharing knowledge and providing guidance on routine tasks and troubleshooting.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in MySQL Database Administration.
• Good To Have Skills: Experience with PostgreSQL Administration.
• Strong understanding of database backup and recovery procedures to ensure data integrity and availability.
• Experience in performance tuning and optimization of database systems to enhance efficiency.
• Ability to manage database security, including user access controls and encryption techniques.
• Familiarity with scripting and automation to streamline database maintenance tasks.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in MySQL Database Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.