Technology Support Engineer

 About The Role  



Project Role :Technology Support Engineer




Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.


Must have skills :SAP Master Data Migration



Good to have skills :NA
Minimum

2 year(s) of experience is required



Educational Qualification :15 years full time education



Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of documentation related to system processes and procedures.

Engage in continuous learning to stay updated with the latest technologies and best practices in the field.

Professional & Technical Skills:
Must To Have Skills:

Proficiency in SAP Master Data Migration.

Strong analytical skills to troubleshoot and resolve technical issues effectively.

Experience with data management and migration processes.

Familiarity with service management tools and methodologies.

Ability to work collaboratively in a team-oriented environment.

Additional Information:

The candidate should have minimum 2 years of experience in SAP Master Data Migration.

This position is based at our Ahmedabad office.

A 15 years full time education is required.

 Qualification 15 years full time education