Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Azure DevOps

Good to have skills : Infrastructure As Code (IaC), Ansible on Microsoft Azure

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Description – Azure DevOps / IaC SME (CL9)

Role Title

Azure DevOps / IaC SME (CL9 – Team Lead)

Role Summary

We are seeking an experienced Azure DevOps / IaC SME (CL9) to lead enterprise DevOps transformation and infrastructure automation initiatives. The role demands strong technical depth combined with delivery ownership, stakeholder engagement, and governance alignment.

The candidate will act as a technical lead and escalation SME, responsible for designing, implementing, and standardising CI/CD and Infrastructure-as-Code practices across Azure environments, ensuring scalable, secure, and compliant cloud operations.

Primary Skill (Must-Have)

Azure DevOps (Pipelines, Repos, Boards)

Deep hands-on expertise in Azure DevOps services (Pipelines, Repos, Boards)

Design, implement, and optimise CI/CD pipelines for application and infrastructure deployments

Strong experience in release management, pipeline governance, and automation frameworks

Expertise in repository management, branching strategies, and DevOps lifecycle management

Ability to define enterprise DevOps standards and reusable pipeline templates

Secondary Skills

Infrastructure as Code (Terraform / Ansible / Bicep / ARM Templates)

Hands-on expertise in Terraform, ARM, and Bicep for Azure infrastructure provisioning

Experience in configuration management using Ansible

Development of reusable IaC modules, accelerators, and deployment frameworks

Integration of IaC with CI/CD pipelines for full automation lifecycle

Strong understanding of environment standardisation and infrastructure scalability

Key Responsibilities

DevOps & Automation Leadership

Lead design and implementation of enterprise-grade CI/CD pipelines

Drive automation strategy across application and infrastructure delivery

Establish DevOps standards, governance frameworks, and best practices

IaC & Platform Engineering

Lead infrastructure provisioning using Terraform, ARM/Bicep, and Ansible

Build reusable IaC frameworks and enforce standard deployment patterns

Ensure secure, compliant, and scalable infrastructure automation

Operations & Support (CL9 Expectation)

Act as L3/L4 escalation point for complex DevOps and IaC issues

Troubleshoot pipeline failures, deployment issues, and provisioning gaps

Ensure platform stability, availability, and SLA adherence

Client & Stakeholder Engagement

Interface with clients, architects, and application teams

Translate business requirements into DevOps and automation solutions

Drive alignment with enterprise DevOps strategy and delivery commitments

Governance & Compliance

Implement DevSecOps practices (security, compliance, quality gates)

Ensure adherence to enterprise standards, audits, and regulatory requirements

Contribute to process improvements, automation opportunities, and technical debt reduction

Technical Skills & Tools

Azure DevOps (Pipelines, Boards, Repos)

Terraform, Bicep, ARM Templates

Ansible (Configuration Management)

Git-based version control systems

CI/CD tooling (Azure DevOps, GitHub, GitLab)

Container platforms (Docker, Kubernetes – preferred)

Scripting: PowerShell / Python

Monitoring and logging integration (basic to intermediate)

Experience & Qualification

10–12 years of IT experience (aligned with CL9 expectations)

Minimum 4–6 years of hands-on experience in Azure DevOps and IaC

Strong exposure to enterprise cloud transformation / managed services delivery

Prior experience in a technical leadership / SME role is mandatory

Certifications (Preferred)

Azure DevOps Engineer Expert (AZ-400)

Azure Administrator / Architect certifications (AZ-104 / AZ-305)

Terraform Associate Certification

ITIL Foundation (preferred for managed services environment)

Key Success Metrics

CI/CD pipeline reliability and deployment success rate

Reduction in manual effort via automation and IaC adoption

Platform stability and incident resolution efficiency

Compliance with governance and security standards

Improvement in release velocity and deployment frequency