Technology Support Engineer

About The Role 
Project Role :Technology Support Engineer



Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.



Must have skills :
Site Reliability Engineering


Good to have skills :NA
Minimum

3 year(s) of experience is required

Educational Qualification :

15 years full time education

Role Overview
Site Reliability Engineer with hands-on experience in application and infrastructure automation for a multi-cloud environment. The candidate should have enterprise exposure across Data Center and public cloud platforms, specifically AWS and Azure, along with experience in DevOps, microservices, and coding. The role requires an enterprise architect mindset with strong technical expertise to automate operational toils and reduce technical debt. The candidate should have extensive exposure to cloud infrastructure using Infrastructure as Code (IaC) and hands-on experience with Java, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet, and related tools. The role requires hands-on involvement and experience in end-client discussions covering both technical and business requirements. The candidate should have more than 5+ years of infrastructure experience including design, build, and deployment across Data Center services and Cloud environments. Familiarity with coding, design, build, and deployment using CI/CD pipelines is required. The candidate should have completed at least two end-to-end projects covering SRE design, implementation, and support. The role also involves identifying opportunities related to technical debt, waste reduction, and coding techniques, particularly around Infrastructure as Code. Knowledge of SPLUNK DEV is an added advantage. Working knowledge of observability tools and other enterprise monitoring tools is an added plus.

Key Responsibilities

Leadership skills to run it as a business to achieve targeted goals as an SRE.

Working with business and other stakeholders to transform technical functional requirements.

Should be well versed with Command Center requirements

Exposure to Command Center to manage critical events.

Exposure as an SRE with strong coding background to automating Toils.

Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)

Capacity monitoring monitoring application availability managements monitoring, reporting and maintenance activities (if documented)

Work on reduction of repeated failures generate reports, dashboards

Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation

Generate reports, dashboards, deploy agents

Monitor Docker Envelops, maintain Dockers images

Work on reduction of repeated failures generate reports, dashboards

Supporting Compliance requirements

Technical Skills

Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM other templates.

Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc.

Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc.

Designing, Creating an Observability framework

Must have exposure on SPLUNK and other enterprise management tools

IaaS/PaaS products - Support for Containers and Cloud Native Stack

Lateral and Logical Troubleshooting as Cloud admin.

Complete understand of Cloud Network topology

Docker- Design/Built/Deployment – At least 2 years of technical exposure

CI – CD exposure – with Full end-to-end DevOps life cycle experience.

Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure.

Should be well versed with Monitoring, Observability and other enterprise management tools.

Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc.

Exposure as an hands-on SRE atleast for 5+ years.
Soft Skills

Strong leadership skills to run SRE responsibilities as a business function

Excellent communication and relationship-building skills

Ability to lead and motivate teams to achieve goals

Preferred
Qualifications

The candidate should have a minimum of 10 years of experience in Site Reliability Engineering.

A 15 years full-time education is required.

Must To Have Skills:

Proficiency in Site Reliability Engineering.

Strong understanding of project management principles and methodologies.

Excellent communication and relationship-building skills.

Ability to lead and motivate teams to achieve project goals.

Certifications:One Data Center technologies and Cloud.

Qualification15 years full time education