Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : NetApp Data Management & Cloud Storage Solutions

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Design, build and configure applications to meet business process and application requirements.

Key Responsibilities : As an experienced Storage administrator the role will involve providing Storage technical administration support and Storage development services Projects The person must possess self confidence in his / her technical abilities to perform day to day Storage administration project Migration as well as troubleshoot production issues Technical Experience : Knowledge and practical experience of NetApp 7 Cluster mode and EMC VNX/VMAX/Isilon IBM Mandatory knowledge and Hands-on NetApp Storage allocation/de-allocation/Ports /igroup /Mapping Hardware troubleshooting understating on NetApp Cluster Mode Experience in NetApp C Mode replication technologies Experience in NetApp C Mode Migration activities In Addition to NetApp experience in EMC Isilon VNX Hand on experience on creation of arrays, ranks, extent pools, and volumes, allocation / de allocat Professional Attributes : Good analytical and troubleshooting skills the ability to think logically through a problem Must have the initiative, tenacity and commitment to see problems through to resolution. hands-on Nasuni, Tintri backup product hands on

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and improvement of operational processes to enhance service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in NetApp Data Management & Cloud Storage Solutions.
• Strong understanding of storage architecture, data protection, and backup strategies.
• Experience with troubleshooting storage systems and resolving complex technical issues.
• Familiarity with cloud storage platforms and integration with on-premises infrastructure.
• Ability to analyze system logs and performance metrics to identify root causes of incidents.
• Skilled in collaborating with cross-functional teams and external vendors to resolve technical challenges.
  
  

Additional Information:

• Good analytical and troubleshooting skills the ability to think logically through a problem Must have the initiative, tenacity and commitment to see problems through to resolution Ability to work shift patterns and provide 24/7 support Good 3rd Party Liaison, ie Suppliers of storage products and har
• The candidate should have minimum 2 years of experience in NetApp Data Management & Cloud Storage Solutions.
• This position is based at our Pune office.
• A 15 years full time education is required.