Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Vmware Virtualization Administration

Good to have skills : NA
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and coordination across multiple teams.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with vendors and service management teams to facilitate issue resolution.

Oversee the implementation of Requests for Change and ensure minimal disruption to operations.

Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Vmware Virtualization Administration.

Experience in managing virtual environments, including deployment, configuration, and troubleshooting of virtual machines.

Strong knowledge of virtualization infrastructure components and their integration with physical hardware.

Ability to monitor system performance and implement optimization strategies to ensure high availability.

Familiarity with backup and recovery processes within virtualized environments.

Skilled in collaborating with cross-functional teams to resolve complex technical issues efficiently.

The candidate should have minimum 7.5 years of experience in Vmware Virtualization Administration.

This position is based at our Gurugram office.

A 15 years full time education is required.

Qualification 15 years full time education