Technology Specialist - IT Service, Support and Operations
Infosys BPM · Pune · onsite · Posted 48d ago
Undisclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Responsible for overseeing the design, implementation, and maintenance of an organization's IT infrastructure
Daily Operations Oversight: Ensuring systems, services, and infrastructure operate reliably and securely
Project Management: Leading infrastructure-related projects that align with business goals, including upgrades, migrations, and new deployments
Team Leadership: Managing a team of Min of 10+ IT professionals, providing mentorship, and evaluating performance
Administration: Maintaining networks, servers, databases, and related systems; ensuring optimal performance and uptime
Security & Compliance: Implementing security protocols, PAM, and ensuring compliance with internal and external standards
Disaster Recovery: Designing and testing backup and recovery strategies to ensure business continuity
Strong communication skills and should have strong business relationship management
Experience in handling IT audits & compliance
Roles & Responsibilities
Key Responsibilities:
IT Operations Management:
o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
o Ensure compliance with organizational standards and security policies.
People Management:
o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
o Manage shift schedules, leave planning, and team utilization.
Process & Service Management:
o Implement and adhere to ITIL best practices for incident, problem, and change management.
o Track and ensure SLA compliance for all IT service requests and incidents.
Tools & Technology:
o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
o Oversee asset lifecycle management, including onboarding, allocation, and disposal.
Infrastructure & Network:
o Maintain and troubleshoot servers, network devices, and connectivity issues.
o Ensure proper cabling, labeling, and documentation for all IT assets.
Continuous Improvement:
o Identify opportunities for process optimization and automation.
o Drive initiatives for improving IT service quality and user experience.
________________________________________
Required Skills & Qualifications:
Proven experience in IT operations and infrastructure management.
Strong knowledge of ITIL framework and its practical implementation.
Hands-on experience with ticket management tools (e.g., ServiceNow).
Expertise in endpoint management, asset management, and network/server administration.
Excellent leadership, communication, and problem-solving skills.
Additional Responsibility
Technical Proficiency:
Windows
Networking (LAN/ WAN), firewalls
Virtualization (VMware, Hyper-V),
cloud platforms (AWS, Azure)
Scripting (Shell, PowerShell, Perl)
Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred
Educational Requirement
BE
Preferred Skills
TIG->Standard TIG
Service Line
Computers & Communications Division
Roles & Responsibilities
Key Responsibilities:
o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
o Ensure compliance with organizational standards and security policies.
o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
o Manage shift schedules, leave planning, and team utilization.
o Implement and adhere to ITIL best practices for incident, problem, and change management.
o Track and ensure SLA compliance for all IT service requests and incidents.
o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
o Oversee asset lifecycle management, including onboarding, allocation, and disposal.
o Maintain and troubleshoot servers, network devices, and connectivity issues.
o Ensure proper cabling, labeling, and documentation for all IT assets.
o Identify opportunities for process optimization and automation.
o Drive initiatives for improving IT service quality and user experience.
________________________________________
Required Skills & Qualifications:
Additional Responsibility
Windows
Networking (LAN/ WAN), firewalls
Virtualization (VMware, Hyper-V),
cloud platforms (AWS, Azure)
Scripting (Shell, PowerShell, Perl)
Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred
Educational Requirement
BE
Preferred Skills
TIG->Standard TIG
Service Line
Computers & Communications Division
Sourced from naukri
Skills
Automationdaily operationsbackup and recoverycloud platformsbusiness continuityAsset Managementamazon web servicesauditsChange Managementbusiness relationship managementcloudCommunication SkillsAdministrationCiscocomplianceMicrosoft Azure
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
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Culture
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Career growth
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Work-life
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