Technology Operations Analyst

About the role:

Wells Fargo is looking for Technology Operations Analyst.

In this role, you will:

• Participate in and support implementation of business solutions
• Determine the impact of changes made to existing hardware, software, and schedules
• Review tactical issues, policies or procedures for which answers can be quickly obtained
• Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
• Monitor all the scheduled batch jobs and work on fixing in case of failures
• Audit complex critical systems delivery for business processes
• Determine the impact of new products and tools implementation across the business and mitigates potential issues
• Reduce the impact of application and infrastructure failures on business delivery
• Present recommendations for resolving more complex situations
• Provide technology information managers, functional colleagues and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience in System Administration Desktop troubleshooting skills.
• Quickly adapt to the business objective of the organization and adhere to the policies and procedures.
• Proficient knowledge on Microsoft Operating System (Windows 7, Windows 10 and Windows 11) is a Mandate.
• A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN)
• Should have working knowledge on Windows Server administration principles.
• Should have strong skills on incident management and should have understanding and participation skills on problem management space
• A strong collaborator willing to tap into past experiences and relationships in order to accomplish goals.
• Ability to handle multiple assignments simultaneously using a wide range of skills
• Ability to actively and professionally participate in detailed discussions with various levels of management, senior engineering teams and architects
• Ability to collaborate with distributed team members on new technology initiativesStrong customer focus and ability to translate high level customer requirements into actionable business and technical requirements.
• Knowledge of imaging, Backup and storage solutions
• Should participate and engage in training initiative be it up scaling ones knowledge, as well as training fellow team members and cross functional teams if the need arise
• Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous)
• Knowledge of Apple hardware
• Microsoft Experience (preferably but not essential MSCE) incl. AD, Exchange, Office 365, Intune MDM
• Experience of Network/Firewalls/Printers setup and maintenanceExperience with Mobile Phone/Ipad setup
• Ability to Manage SLAs and Priorities
• Good Customer Service skills Able to communicate clearly and precisely
• Excellent background in Technical Support Managed services environment an advantage
• Knowledge of ITIL an advantage
• Minimum Degree
• ITIL certification
• Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills