Technology Manager End User Compute

Technology Product Platform Management Infrastructure Engineering - Server/Data Center Scientific/Technology Gurgaon, Haryana, India Responsibilities

• Mange Windows endpoint engineering across laptops, desktops, virtual pcs leveraging Microsoft Intune, Autopatch, and other 3rd party products including (Patch My PC, WorkSpaceDNA)
• Design, implement, and continuously improve modern endpoint management practices using Microsoft Intune to support secure configuration, policy deployment, compliance enforcement, and scalable device management.
• Own endpoint release readiness and lifecycle governance to ensure compliant deployments, stable platform performance, and a consistent end-user experience across enterprise computing environments.
• Lead the strategy and execution for end-user device delivery through cloud-based provisioning zero-touch deployment including autopilot.
• Use Digital Employee Experience and telemetry platforms such as Nexthink and Endpoint Analytics in Intune to monitor device health, performance trends, user experience, and opportunities for proactive improvement.
• Troubleshoot and resolve complex endpoint issues across endpoint management, endpoint security, operating system, browser, application, and device layers, applying structured root cause analysis and durable remediation.
• Develop PowerShell-based automations, scripts, and remediations to streamline engineering workflows, reduce manual effort, improve compliance, and accelerate issue resolution.
• Drive process and innovation in core validation in regards to operating system updates, patches, drivers, security baselines, configuration profiles leveraging GenAI and Computer Use Agents (CUA s).
• Partner closely with Productivity and Collaboration (PC), Information Security Risk Management (ISRM), and other cross-functional technology teams to align endpoint solutions with business, security, and compliance requirements.
• Establish and maintain engineering standards, technical documentation, operational procedures, and deployment guidance to support sustainable service delivery and consistent execution.
• Evaluate new tools, platform capabilities, and engineering patterns that strengthen endpoint reliability, automation, observability, and user experience.
• Independently analyze problems, assess risk, make sound technical decisions, and drive issues to resolution with limited oversight in a complex enterprise environment.
• Lead and mentor highly technical engineers/analysts responsible for endpoint and application-lifecycle management through your expertise and experience.

Qualifications

• Minimum of 10+ years of experience in endpoint engineering, endpoint management, or end user computing roles.
• Minimum of 6+ years of experience working in a large-scale enterprise environment.
• Strong hands-on expertise in Windows endpoint engineering, including PC hardware, firmware, drivers, and operating system patching.
• Experience managing modern endpoints with Microsoft Intune, PatchMyPC, and Workspace DNA, including device configuration, compliance, application deployment, reporting, and remediation.
• Familiarity with enterprise browser management for Microsoft Edge and Google Chrome.
• Experience with DEX and endpoint analytics platforms such Endpoint Analytics in Intune.
• Knowledge of application packaging, packaging automation, and software deployment practices for enterprise endpoints.
• Experience diagnosing issues across endpoint management tools, endpoint security controls, and device operating environments.
• Strong PowerShell scripting skills with the ability to create automations, remediations, and operational tooling.
• Demonstrated ability to collaborate effectively across infrastructure, security, productivity, and risk management teams.
• Strong analytical, troubleshooting, and independent problem-solving skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse stakeholders.

Preferred Qualifications

• Bachelor s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Experience supporting regulated, compliance-driven, or highly controlled enterprise environments.
• Experience with proactive remediation, endpoint baselines, update rings, and automation-first service operations.
• Ability to lead technical initiatives, influence standards, and mentor peers across endpoint engineering practices.

Agile Methodology, Coaching, Collaboration, Critical Thinking, Data Governance, Data Infrastructure, Data Savvy, Human-Computer Interaction (HCI), Organizing, Presentation Design, Risk Management, Robotic Automation, Software Development Management, Statistical Process Control (SPC), Technical Credibility, Technical Troubleshooting, Technical Writing, Testing