Technology Business Systems Manager

Wells Fargo is seeking a Technology Business Systems Manager. This Manager role will lead CTO-wide Problem Management, Incident Management, Change Operations, Technology Resiliency, Vulnerability Management, Application Risk Management, Capacity Management and Backup Governance. The role requires a hands-on technology leader who can connect operational data with engineering action, challenge root causes and ensure permanent fixes are delivered. The leader will manage a team focused on improving service stability, reducing vulnerability exposure, strengthening resiliency and driving disciplined execution across a complex enterprise technology landscape.

• Own CTO-wide Problem Management and drive reduction of recurring incidents, systemic issues and operational risk.
• Lead major incident and problem reviews across application, infrastructure, cloud, network, cybersecurity and platform domains.
• Challenge root cause analysis and remediation plans to ensure fixes address underlying engineering issues, not just symptoms.
• Partner with Engineering, Infrastructure, Cloud, SRE, Cybersecurity and Application teams to drive sustainable corrective actions.
• Use incident, problem, change, vulnerability, resiliency and operational health data to identify emerging risks and failure patterns.
• Lead governance for high-risk and high-impact changes, including risk assessment, implementation readiness, validation and rollback planning.
• Drive continuous improvement in change success rates, incident response, service recovery, platform stability and operational resilience.
• Lead CTO Vulnerability Management governance, including prioritization, remediation accountability and reduction of critical and high-risk exposure.
• Oversee Application Risk Management across critical services, ensuring reliability, recoverability, security and operational readiness expectations are met.
• Establish Capacity Management practices to track utilization, forecast demand and address performance or infrastructure constraints early.
• Lead Backup and Recovery governance, including data protection readiness, recovery validation and alignment to business continuity expectations.
• Influence technology roadmaps by highlighting reliability issues, resiliency gaps, technical debt and recurring operational challenges.
• Build, coach and lead a high-performing team across Problem, Incident, Change, Resiliency, Vulnerability, Capacity and Backup governance.
• Partner effectively with senior technology leaders, managers and global teams across locations and time zones.

• 5+ years of Technology Business Systems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

• Experience in technology, infrastructure, application engineering, cybersecurity, cloud, site reliability engineering or enterprise technology operations.
• leadership experience managing teams, managers or complex enterprise technology functions.
• Strong technical background in enterprise infrastructure, cloud platforms, application engineering, SRE, cybersecurity operations, platform operations or enterprise technology operations.
• Strong understanding of Problem Management, Incident Management, Change Management, Technology Resiliency, Vulnerability Management, Application Risk, Capacity Management, Backup Governance and Operational Risk Management.
• Ability to lead technical discussions with engineers, architects, SRE teams, cybersecurity teams and senior technology leaders.
• Proven ability to challenge root causes, assess remediation plans and drive permanent resolution of systemic issues.
• Experience using operational metrics, incident trends, vulnerability data and resiliency insights to drive technology improvement.
• Strong stakeholder management, influencing, communication and execution skills in a matrixed organization.
• Ability to keep teams motivated and accountable while managing complex priorities and high-impact operational work.

• Experience in a large, complex financial services or regulated technology environment.
• Experience leading enterprise-scale reliability, resiliency, vulnerability management or operational excellence programs.
• Knowledge of ServiceNow or similar enterprise workflow platforms.
• Understanding of cloud-native architectures, distributed systems, observability, automation and modern engineering practices.
• Experience with audit, regulatory, risk and compliance expectations related to technology operations.
• Prior leadership experience in infrastructure operations, application support, or platform engineering.
• Recurring incidents and open problem themes are reduced through measurable engineering fixes.
• Critical vulnerabilities, application risks, capacity gaps and backup issues are visible, prioritized and remediate with clear ownership.
• High-risk changes are better planned, better governed and executed with stronger production readiness.
• Resiliency and recovery capabilities improve through disciplined testing, validation and follow-through.
• The team is seen as a trusted CTO partner that improves technology outcomes, not just process compliance.