Technology Business Systems Consultant
Wells Fargo · Hyderabad · onsite · Posted 62d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Job Summary
Wells Fargo is seeking a Technology Business Systems Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
Responsibilities - Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of client service experience working with high value customers and/or large organization
- 2+ year of working experience with provisioning certificates and any CRM tool - Salesforce, Microsoft Dynamic 365, Zoho CRM etc.
- Also, provisioning customer's access in different tools (like - APIGEE, active directory etc.) environments.
- Experience with SPLUNK or any monitoring tool is mandatory.
- Hands-on experience working with APIs is mandatory.
- Experience in Agile Scrum models. Coordinate effectively with Squads/Agile Scrum teams.
- Technical background or experience with complex applications
- Experience in one or a combination of the following: internet based systems, intranet based business systems, or e-business consulting
- Excellent communication, customer engagement, analytical, and problem-solving skills, with the ability to build strong partnerships, influence stakeholders, and successfully manage multiple priorities in a dynamic, fast-paced environment.
- Foundational understanding of Artificial Intelligence (AI), Generative AI, and Large Language Models (LLMs).
- Hands-on experience participating in at least one AI Proof of Concept (POC), including identifying a business problem, implementing an AI-based solution, and demonstrating measurable outcomes or operational improvements.
- Experience working with AI-powered tools such as Microsoft Copilot, or similar platforms.
- Understanding of AI solution architecture, including data ingestion, grounding mechanisms, prompt engineering, retrieval-augmented generation (RAG), vector databases, model orchestration, and integration with enterprise applications.
- Ability to identify process automation opportunities and leverage AI solutions to improve customer experience, operational efficiency, issue resolution, or knowledge management.
- Must be amenable to work in shifts
- Managing a portfolio of APIs and tracking the progress of all associated customer onboardings.
- Providing a comprehensive service experience which entails attending customer meetings, completing customer setups, and communicating progress.
- Consulting with clients and serving as a singular point of contact throughout the customer onboarding process.
- Proactively guiding internal partners through the process including assisting in the navigation of the access request system.
- Answer inquiries and resolve API issues that come into Gateway Support via email, phone and forums.
- Analyze server logs to investigate customer-reported issues.
- Troubleshoot issues and create step-by-step instructions on how to reproduce the issue along with solutions.
- Escalate issues and feature requests to the appropriate product manager(s)
- Communicate with other teams such as production support, training, and our partner teams to ensure all issues are fully resolved.
Sourced from naukri
Skills
Business ConsultingCustomer ExperienceCustomer EngagementAutomationAgilecrmActive Directorybusiness systemsapisApigeeBusiness RequirementscopilotCrm ToolArchitecturecomplianceAi SolutionsArtificial Intelligence
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
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Work-life
3.8
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