Technology Analyst - IT Services

Job Description
Summary:
Managing the engineers who are working extensively on Cisco network software and familiar with design, support, and deployment of Cisco products.
Leading the IT support team to ensure the maximum performance of a high traffic network infrastructure while maintaining system integrity.

Details: -

Team management Having good experience in team management

Client management Managing internal & external stakeholders on-going basis

Communication- Excellent communication and problem-solving skills.

Configure, troubleshooting & maintain IT network infra - Experience and knowledge of Cisco routing and switching; install, maintain, and configure Cisco devices like ASA, Firepower, IPS, Routers, Switches and Cisco AnyConnect. Also Knowledge and experience in Proxy setup and Checkpoint firewall management.
Roles & Responsibilities

IT security compliance & Audit
o Managing the internal, external and client audits - Maintain Network security and compliance on ongoing basis like security patches, updated IOS, review audit logs, access controls, maintain and update network security guidelines, participate in IT security audits and mitigate risks & findings.

Network performance Reports - Assess network performance to address business requirements and recommends for network planning and upgrades on systems. Also plan for upgrading/replacing hardware and software in the network.

ITIL Tracking and Reporting Capacity management, change management, vendor management and incident management, including Performing disaster recovery operations.

Availability 24x7 support availability; Flexible schedule, including the ability to work nights and weekends.

Documentation: Ability to create accurate network diagrams and documentation for design and planning network communication systems.

Education & experience - Bachelors degree in network administration, information technology, computer science, or a related field with 8 - 15 yrs experience.

Certification: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
Educational Requirement
BE
Preferred Skills
TIG->Standard TIG
Service Line
Computers & Communications Division