Techno Functional Intern - IT Operations

Job Summary

Are you looking for a new, interesting, and challenging opportunity in a dynamic and changing IT support environment Itron is looking for a trainee who have knowledge in SQL DBA to be part of our growing IT centre in Bangalore, India. You will be part of our global IT organization and will be joining a global, leading technology, remote support team responsible for leading and mentoring a team of energetic IT infrastructure analysts resolving complex issues every day for internal customers. Itron IT provides support for all internal IT systems and applications issues in Itron. IT Operations team is responsible for providing remote support, including end-user support, business systems (e.g. Oracle EBS, Oracle cloud etc), Collaboration tools and systems, networking, and systems management among many other technical services. The support provided by this team will have a global reach and support all Itron thousands of employees. If you are interested in pioneering a challenging position with a great company, IT Support Professional role at Itron might be for you.

Qualification / Skills Requirements

Skill Sets

• Good Knowledge on Oracle SQL/ PLSQL
• Basic understanding of Oracle E-Business suite architecture.
• Excellent written and verbal communication skills to directly work with oracle end users / customers.
• Certifications on SQL/ Oracle EBS / Cloud/ITIL will be an added advantage.
• Assists the Help Desk Team to deliver technology support.
• Assist with the deployment of new equipment.
• Assist with software installs. Assist in collecting information for the equipment inventory.
• Should be ready to WFO in shifts on 27/7 support model. (Work from Office)

Responsibilities

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving technical issues of simple, complex, and critical service requests at enterprise Infrastructure Landscape. The focus of this position is to provide Customer Service on Infrastructure space and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Oracle EBS.

• Responding to functional assistance incidents from the business users, problem analysis and change implementation.
• Provide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.
• Troubleshoot the issues on Oracle Support site and if required open SR with Oracle for critical issues.
• Strong mathematical and statistical knowledge.
• Flexible to take up shifts in other time zones.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Escalate, if needed, unresolved problems to a higher level of support
• Provide essential online security advice and support.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents, service requests, problem, change and maintains relevant records:

Education

BE, BTech, MCA or equivalent from recognized University. Other qualifications with adequate experience may be considered.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.