Techno Functional Consultant

Yardi System Administrator / Implementation Specialist (Multifamily Properties)
Position Summary

The Yardi System Administrator / Implementation Specialist is responsible for the administration, optimization, support, implementation, and continuous improvement of the Yardi platform supporting multifamily residential property management operations. This role serves as the primary liaison between property operations, accounting, leasing, resident services, and technology teams to ensure Yardi solutions effectively support business objectives and resident experience initiatives.

The ideal candidate combines strong technical expertise in Yardi Voyager with hands-on knowledge of multifamily property management processes, including leasing, resident accounting, affordable housing programs, procurement, maintenance operations, and resident engagement platforms. The individual will lead system implementations, enhancements, integrations, reporting initiatives, and user adoption efforts across the organization.

Key Responsibilities

• System Administration & Support
• Administer, maintain, and optimize Yardi Voyager and related multifamily applications.
• Configure properties, charge schedules, workflows, resident accounting processes, approval hierarchies, and operational settings.
• Troubleshoot system issues, data discrepancies, workflow failures, and user access concerns.
• •Provide Level 2 and Level 3 support for property management, accounting, and operational teams.
• Coordinate and manage support cases with Yardi and third-party vendors.
• Monitor application performance, identify improvement opportunities, and recommend system enhancements.
• Implementation & Project Management
• Lead Yardi implementations, upgrades, acquisitions onboarding, and system optimization initiatives.
• Gather business and operational requirements from property management, accounting, asset management, and executive stakeholders.
• Develop project plans, testing strategies, deployment schedules, and training programs.
• Coordinate system configuration, data migration, validation, and go-live activities.
•  Manage risks, issue resolution, stakeholder communications, and projectdocumentation throughout implementation efforts.
• Support portfolio growth through onboarding of new multifamily communities andownership structures.

Functional Configuration

• Configure and support Yardi modules including:
• Voyager Residential
•  Residential Leasing
• Resident Services
• RentCafe
• Affordable Housing
• Procurement
• Accounts Payable and Accounts Receivable
• General Ledger
• Fixed Assets
• Maintenance Management
• Job Cost
• Budgeting and Forecasting Solutions

• Maintain configuration standards and ensure consistency across the portfolio.
• Recommend and implement best practices that improve operational efficiency and
resident experience.
Resident & Property Operations Support
• Support leasing, move-in, move-out, renewals, rent collection, resident
communications, and maintenance operations.
• Assist property management teams with operational process improvements and
automation opportunities.
• Ensure system configurations align with multifamily business policies and
compliance requirements.
• Support affordable housing and compliance-related processes when applicable.
• Partner with operations leaders to improve property-level performance and
reporting capabilities.
Security & User Administration
• Manage user provisioning, security roles, permissions, and access controls.
• Conduct periodic security reviews and access audits.
• Maintain segregation-of-duties controls and compliance with internal governance
standards.
• Troubleshoot security-related issues and manage role-based access configurations.
• Ensure timely onboarding and offboarding of employees and third-party users.
Reporting & Analytics
• Develop and maintain operational, financial, and occupancy reports.
• Create custom reports, dashboards, and executive scorecards.
• Support KPIs related to occupancy, leasing velocity, delinquency, renewals,
maintenance performance, and financial results.
• Analyze reporting requirements and deliver meaningful business insights.
• Partner with accounting, asset management, and operations teams to improve data
visibility and decision-making.
Integrations & Data Management
• Support integrations between Yardi and third-party applications including CRM,
payment processing, screening, utility billing, and business intelligence platforms.
• Manage data imports, exports, ETL processes, and interface monitoring.
• Maintain data governance standards for properties, residents, vendors, units, and
chart of accounts structures.
• Ensure data accuracy, integrity, and consistency across systems.
• Coordinate system testing following updates, integrations, or enhancements.
Training & Documentation
• Develop and maintain SOPs, user guides, training materials, and process
documentation.
• Conduct training sessions for corporate, regional, and onsite property teams.
• Support change management activities during implementations and upgrades.
• Act as the organization's subject matter expert for Yardi Multifamily solutions.
• Promote user adoption and continuous improvement initiatives throughout the
organization.
Required Qualifications
Education
• Bachelor's degree in Information Systems, Business Administration, Accounting,
Real Estate, Finance, or related field.
• Equivalent experience may be considered in lieu of formal education.
Experience
• 5+ years of experience administering or implementing Yardi Voyager.
• 3+ years of experience supporting multifamily residential property management
operations.
• Demonstrated experience leading system implementations, upgrades, and
optimization projects.
• Experience working directly with property management, leasing, and accounting
teams.
• Experience supporting portfolios consisting of conventional, affordable, student
housing, senior housing, or mixed-use residential communities.
Technical Skills
• Advanced knowledge of Yardi Voyager Residential.
• Experience with RentCafe and resident engagement platforms.
• Knowledge of multifamily leasing, resident accounting, and property operations
workflows.
• Experience with SQL, SSRS, Power BI, Excel, and Yardi reporting tools.
• Familiarity with integrations, APIs, and data management principles.
• Strong troubleshooting and analytical skills.
Preferred Qualifications
• Yardi Voyager Certification.
• Experience with RentCafe CRM, Resident Screening, Utility Billing, and Affordable
Housing modules.
• Experience supporting large multifamily portfolios (10,000+ units).
• Knowledge of HUD, LIHTC, Section 8, or other affordable housing programs.
• Experience with data conversion and acquisition onboarding projects.
• Experience with business intelligence and dashboard development tools.
Core Competencies
• Customer-focused service delivery
• Strong project management skills
• Process improvement mindset
• Effective stakeholder communication
• Analytical and problem-solving abilities
• Attention to detail and data accuracy
• Team collaboration and leadership
• Ability to manage multiple priorities in a fast-paced environment
Success Measures
• Successful implementation and adoption of Yardi modules and enhancements
• High levels of customer and end-user satisfaction
• Improved operational efficiency through automation and process optimization
• Accurate and secure system administration
• Timely resolution of production support issues
• High-quality reporting and data integrity
• Reduced operational risk through effective governance and controls

This role is ideal for a Yardi professional who combines technical expertise, multifamily
property management knowledge, and implementation leadership to drive operational
excellence and maximize the value of the Yardi platform across a residential real estate
portfolio.