BENGALURU · FULLTIME
TECHNO FUNCTIONAL CONSULTANT L2
Wipro
Bengaluru · onsite · Posted 5d ago
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Section · 01
About this role
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Website
http://www.wipro.com
We are seeking a skilled and experienced ServiceNow ITOM Developer to design, develop, and implement IT Operations Management (ITOM) solutions using ServiceNow. The ideal candidate will have hands-on experience with Discovery, Service Mapping, CMDB configuration, and integration of ITOM with ITSM processes. This role is critical in enhancing visibility into infrastructure and services, improving CMDB health, and automating operational workflows.
Key Responsibilities:
- Design and Develop ITOM Solutions:
- Implement and customize ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
- Develop workflows, scripts, and integrations to support ITOM functionalities.
- CMDB Configuration and Health Monitoring:
- Configure and maintain the CMDB Health Dashboard to monitor completeness, correctness, and compliance.
- Ensure CMDB data integrity and alignment with business services and infrastructure.
- Discovery and Service Mapping:
- Set up and optimize ServiceNow Discovery to identify infrastructure components and relationships.
- Implement Service Mapping to visualize application services and dependencies.
- Integration with ITSM Processes:
- Collaborate with ITSM teams to ensure seamless integration of ITOM with Incident, Change, and Problem Management.
- Align ITOM capabilities with operational workflows and service delivery goals.
- Technical Documentation and Best Practices:
- Create and maintain technical documentation for configurations, customizations, and workflows.
- Follow ServiceNow development best practices and coding standards.
Required Skills and Qualifications:
- Proven experience in developing and implementing ITOM solutions using ServiceNow.
- Strong hands-on experience with Discovery and Service Mapping.
- Proficiency in configuring and maintaining the CMDB Health Dashboard.
- Solid understanding of ITSM processes and their integration with ITOM/CMDB.
- Experience with JavaScript, ServiceNow Studio, and Flow Designer.
- Familiarity with MID Servers, patterns, and probes used in Discovery.
- Knowledge of networking concepts, cloud infrastructure, and virtualization technologies.
- Excellent problem-solving, communication, and collaboration skills.
- Experience with Event Management, Orchestration, or Cloud Management modules.
- ServiceNow System Administrator or Application Developer certification.
Mandatory Skills: ServiceNow - Event Management .
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
We are seeking a skilled and experienced ServiceNow ITOM Developer to design, develop, and implement IT Operations Management (ITOM) solutions using ServiceNow. The ideal candidate will have hands-on experience with Discovery, Service Mapping, CMDB configuration, and integration of ITOM with ITSM processes. This role is critical in enhancing visibility into infrastructure and services, improving CMDB health, and automating operational workflows.
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Section · 02
Skills
Section · Company
About Wipro
Wipro
IT Services & Consulting
233.3k+
employees
1945
81 years old
Bangalore/Bengaluru, Karnataka
India
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Culture
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2.9
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3.6
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