Techno-Commercial Support Intern

In this role you will support and assist customers as required via email and incoming telephone calls, ensuring their needs for Festo products and services are met. This includes coordinating with internal functions such as Finance, Logistics, Production to effectively meet customer requirements.

This 12-month internship is designed for students graduating in 2027 who are looking to build a strong foundation in customer support, order management, and operational excellence within a global industrial automation organization.

What You'll Gain

• Hands-on experience working with global customer service and business operations processes.
• Exposure to industry-leading tools such as SAP and CRM platforms.
• Opportunity to collaborate with cross-functional teams across Finance, Logistics, Production, and Sales.
• Professional development through structured learning, mentorship, and real-world business projects.
• A strong foundation for a career in customer operations, sales support, supply chain, or industrial automation.

Your job:

• Generate quotations based on customer enquiry via SAP system
• Register orders via SAP system
• Respond to customer queries and calls regarding quotations, orders, delivery schedules, and dispatch status using SAP and manage call interactions through the CRM system
• Maintain daily track reports as per the template provided
• To meet globally defined KPIs of individuals and team goals

Your qualification:

• Graduating in 2027 with qualifications in Bachelor of Science (B.Sc.) OR Bachelor of Engineering (B.E.) OR B.Tech in Physics, Chemistry, Mathematics, Mechanical, Electrical, Mechatronics or any relevant science or engineering degree
• Excellent verbal and written communication skills in English
• Demonstrate intermediate to advanced computer skills with strong proficiency in MS Office
• Available to complete a full-time 12-month internship with Festo
• Good analytical and problem-solving skills
• Demonstrated ability to work collaboratively in a team environment
• Customer-focused mindset with attention to detail and a willingness to learn