Technician, Onsite Maintenance

Job Summary

The AVI-SPL Onsite Maintenance Technician will work in partnership with the customer, management team, Global Helpdesk, and SIG teams to provide onsite support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.

Responsibilities

• Assist AV projects manager with AV-related projects or installations
• Act as primary support for troubleshooting all multimedia infrastructures
• Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
• Support of Digital signage and room booking panels
• Troubleshooting DSP s for audio issues
• Provide infrastructure support for global events
• Provide AV engineering support and roadmap planning and AV Infrastructure design
• Participate in an on-call rotation to provide after-hours emergency support
• Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
• Work closely with Network and project teams
• Recommend tactical and strategic solutions for video networking and collaboration capabilities

Skills and Abilities

• Experience with Cisco AV technologies and other AV technologies
• Background in configuring and troubleshooting Cisco Endpoints
• Comfortable in supporting global and high-profile events
• Extensive IP knowledge
• Industry-standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace)
• Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviors
• Strong organizational and project management skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.