Technical writer

Job Summary

Schneider Electric is seeking a motivated and detail-oriented Technical Writer with 4-6 years of experience to support our Software & Services portfolio. The Technical Writer will be responsible for creating, updating, and maintaining high-quality technical documentation that enables customers and users to effectively understand, configure, operate, and troubleshoot software products and solutions. The successful candidate will work closely with R&D, Product Owners, Product Management, technical experts, and other cross-functional stakeholders to gather technical information and transform complex inputs into clear, accurate, customer-centric, and easy-to-understand documentation. The role requires strong technical writing and communication skills, hands-on experience with industry-standard authoring tools, attention to detail, and the ability to manage multiple documentation activities in parallel. Knowledge and practical exposure to AI-assisted documentation and content development will be an added advantage.

Responsibilities

• Create, update, and maintain technical documentation for Software & Services products and solutions, including catalogs, user guides, installation guides, configuration guides, online help, release notes, and other customer-facing documentation.
• Analyse documentation requirements based on product functionality, use cases, target audiences, and available technical inputs.
• Work closely with R&D, Product Owners, Product Management, testing teams, subject matter experts, and other stakeholders to gather and validate technical information.
• Transform complex software and technical information into clear, concise, structured, and easy-to-understand content appropriate for the target audience.
• Review and edit documentation to ensure technical accuracy, consistency, usability, grammar, terminology, and adherence to corporate documentation standards.
• Manage documentation updates in alignment with software/Hardware releases, product changes, and project milestones.
• Work independently on assigned documentation projects while collaborating effectively with other technical writers and global cross-functional teams.
• Manage multiple documentation activities in parallel and deliver assigned documentation within agreed timelines and quality expectations.
• Explore and effectively use AI-assisted tools and techniques where applicable to improve documentation productivity, content quality, consistency, and review processes.

Requirements

• Bachelor s degree in Engineering, Computer Science, Information Technology, Technical Communication, or a related discipline.
• 4-6 years of hands-on experience as a Technical Writer, preferably supporting Hardware, software, digital, or technology products.
• Demonstrated experience creating and maintaining customer-facing technical documentation such as user guides, installation guides, configuration guides, online help, and release notes.
• Strong ability to understand complex technical information and translate it into simple, accurate, and user-focused documentation.
• Strong knowledge of technical writing principles, information organization, content structuring, grammar, terminology, and documentation standards.
• Hands-on experience with authoring and publishing tools such as: Adobe InDesign PTC Arbortext Editor or other XML-based authoring tools Adobe Technical Communication tools Microsoft Word Content Management Systems.
• Experience working with structured/XML-based documentation and familiarity with content management or document management systems.
• Ability to work with engineering/R&D teams and subject matter experts to gather, understand, and validate technical information.
• Ability to manage multiple documentation assignments simultaneously while meeting agreed timelines and quality expectations.
• Excellent written and verbal communication skills in English.
• Ability to collaborate effectively with global and cross-functional teams across different locations and time zones.
• Positive, flexible, collaborative, and customer-focused working style.
• Good to Have Knowledge or practical experience using Artificial Intelligence AI Generative AI, or AI-assisted tools for technical documentation, such as content drafting, rewriting, summarization, review, terminology consistency, or documentation automation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.