Technical Writer

Role & responsibilities

About Ivy Mobility

Ivy Mobility is a global provider of Unified Commerce Platform (UCP) solutions for the Consumer Packaged Goods (CPG) and FMCG industries. Our product portfolio includes Distributor Management Systems (DMS), Sales Force Automation (SFA), retail execution, analytics, and route-to-market solutions that help global brands digitize and optimize their sales and distribution operations.

Role Overview

We are looking for a detail-oriented Technical Writer who can translate complex technical and product information into clear, accurate, and user-friendly documentation. The candidate will work closely with Product Managers, Business Analysts, Engineering, QA, and Implementation teams to create and maintain technical documentation for Ivy Mobilitys enterprise software products.

The ideal candidate should have experience documenting enterprise applications, APIs, software workflows, product features, and business processes, with the ability to explain complex concepts to both technical and non-technical audiences.

Key Responsibilities

1. Technical Documentation

• Create, maintain, and update product documentation, technical manuals, user guides, installation guides, and configuration documents.
• Develop functional documentation explaining product features, workflows, business rules, and system behavior.
• Prepare release notes, feature documentation, troubleshooting guides, FAQs, and knowledge-base articles.
• Document system architecture, integrations, data flows, and technical processes in collaboration with engineering teams.

2. API and Integration Documentation

• Prepare API documentation covering endpoints, request/response formats, authentication, error codes, and integration workflows.
• Work with developers to document REST APIs, third-party integrations, and system dependencies.
• Use tools such as Swagger/OpenAPI or Postman to understand and document API behavior.

3. Product and User Documentation

• Create user manuals, step-by-step instructions, process flows, and product training materials.
• Develop documentation for DMS, SFA, retail execution, and other enterprise SaaS modules.
• Convert product requirements, user stories, and technical inputs into structured documentation.
• Ensure documentation is easy to understand for customers, implementation consultants, support teams, and internal users.

4. Collaboration and Quality

• Work closely with Product, Engineering, QA, Business Analysis, Support, and Implementation teams to validate technical accuracy.
• Review and maintain documentation as features evolve across product releases.
• Follow documentation standards, templates, version control, and review processes.
• Identify gaps in existing documentation and proactively improve its quality, consistency, and usability.

Required Skills and Qualifications

• 3–6 years of experience in Technical Writing, preferably in enterprise software, SaaS, or product-based organizations.
• Excellent written English, editing, proofreading, and information-structuring skills.
• Experience creating technical manuals, user guides, API documentation, release notes, and knowledge-base articles.
• Basic understanding of software development concepts, web applications, APIs, databases, and system integrations.
• Ability to interpret technical specifications, functional requirements, user stories, and process workflows.
• Familiarity with documentation tools such as Confluence, Markdown, MS Word, and Jira.
• Working knowledge of Swagger/OpenAPI, Postman, Git, or similar tools is an advantage.
• Ability to work independently, manage multiple documentation assignments, and meet release deadlines.

Preferred Qualifications

• Experience documenting enterprise SaaS products, ERP, CRM, DMS, SFA, supply chain, or retail applications.
• Exposure to FMCG/CPG business processes, distributor operations, sales automation, or route-to-market solutions.
• Familiarity with diagramming tools such as Visio, Draw.io, or Lucidchart.
• Experience with structured authoring tools, documentation portals, or AI-assisted documentation workflows.

Key Deliverables

• Product and functional documentation
• Technical and API documentation
• User manuals and configuration guides
• Release notes and feature documentation
• Troubleshooting guides and knowledge-base articles
• Integration and workflow diagrams
• Regularly updated documentation aligned with product releases

What Success Looks Like

The successful candidate will deliver accurate, consistent, and easy-to-use documentation that improves product understanding, supports implementation and customer success teams, reduces repetitive support queries, and ensures documentation remains aligned with Ivy Mobility’s evolving product portfolio.

If you enjoy simplifying complex technology into clear, practical documentation, we would love to hear from you.

Preferred candidate profile