Technical Writer

Profile: Technical Writer
Experience: 4+ years
Client: Infosys BPM

Closed CTC LPA

Location: Chennai
Work Mode: Work from Office

Job Description: Technical Writer

We are seeking a skilled and detail-oriented Technical Writer – DITA & Media Designing with 3+ years of experience in technical documentation, e-learning content development, and multimedia design. The ideal candidate should possess strong expertise in DITA/XML-based authoring, Articulate 360, and digital learning content creation. The role involves developing interactive training modules, technical documentation, multimedia learning assets, and LMS-compatible courseware to support business and customer learning initiatives.

Technical Documentation

• Create, update, and maintain technical documentation using DITA/XML authoring standards.
• Develop structured, reusable, and user-friendly documentation for products, processes, and knowledge repositories.
• Ensure consistency, accuracy, and compliance with documentation standards and best practices.
• Collaborate with subject matter experts (SMEs), developers, and business stakeholders to gather content requirements.

E-Learning Development

• Design and develop engaging e-learning modules using Articulate Storyline 360 and other Articulate 360 tools.
• Create interactive learning elements such as:
• Assessments and quizzes
• Knowledge checks
• Interactive navigation
• Scenario-based learning
• Animations and simulations
• Voice-over enabled training content
• Convert instructor-led and classroom training materials into self-paced digital learning modules.

Media Design & Content Development

• Transform PowerPoint presentations into professional video-based learning content (MP4).
• Design engaging multimedia assets, including:
• Infographics
• Visual aids
• Animations
• Learning videos
• Interactive graphics
• Collaborate with stakeholders to create visually appealing training and communication materials.

LMS & Publishing

• Publish and package courses following SCORM standards.
• Ensure LMS compatibility and successful deployment of training content.
• Perform end-to-end testing and quality assurance of course packages before release.
• Monitor learning content functionality across different platforms and devices.

Quality Assurance

• Conduct thorough reviews of technical documentation and learning content.
• Validate functionality, navigation, assessments, media integration, and learner experience.
• Ensure content quality, consistency, and compliance with organizational standards.

Required Skills

Technical Skills

• Strong experience in DITA/XML-based documentation and structured authoring.
• Hands-on experience with Articulate 360 (Storyline 360, Rise 360).
• Knowledge of SCORM 1.2/2004 standards and LMS deployment.
• Experience in creating multimedia learning content and interactive training modules.
• Ability to convert PowerPoint content into professional video formats (MP4).
• Understanding of technical writing principles and documentation lifecycle.

Tools & Technologies

• Articulate 360 Suite
• DITA/XML Authoring Tools
• SCORM Publishing Tools
• Learning Management Systems (LMS)
• Microsoft Office Suite

Preferred Skills

• Experience with Confluence and Jira.
• Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects, etc.).
• Knowledge of video editing and motion graphics.
• Understanding of instructional design methodologies and adult learning principles.
• Experience working in Agile environments.Role & responsibilities

Preferred candidate profile

Perks and benefits